Octopus invites me to take my money back!

[AE-NMidlands]

Hi xxx,
Good news - Your refund has been checked & approved, and should appear in your bank account in the next 3-5 working days.
Kind regards,
The Co-op Energy team

Octopus (who took over Coop energy but still badge the tariffs as such) don't hang around, do they?

If I wasn't already with them I would be looking at how the tariffs they have available compared with what I was currently on!
A

[openspaceman]

Eon are returning £200 because my battery has meant I have not imported electricity since March 5th, however they will not drop my direct debit amount below £72, which is a £22 per month increase over my previous amount.

I don't think they are allowed to do that, I'm absolutely sure they have to agree it with you. You can insist on a sensible figure and if they won't agree it in a phone call then make a formal complaint, and threaten to go higher again if they won't listen.
I can't remember which company it was, but once my dd was put up a lot without justification. I had to state very firmly that I knew how much I used and what the tariff was, and I wasn't going pay more than £x. They agreed straightaway.
A

I am sure you are right and I had already reduced the DD from £90 in two 10% steps which is all the website allowed but couldn't get it lower so e-mailed them suggesting I could ask the bank to review the DD and possibly make use of the small claims court as they had consistently held £200 credit.

As the refund was offered and as the regulator is already making noises about unilateral increase DDs I shall wait and see. I have no problem with being in credit for 3 months as long as that matches my use. I'm still not sure why they have a 3 month billing interval as I do have a smart meter and am willing to pay as I use gas and electricity.