camelot-forum.co.uk

Tom Lyon, a director at Energyhelpline.com, said: “It is a tough market for suppliers with the wholesale cost of energy continuing to rise, forcing suppliers to operate on smaller margins and many have been affected by customers either having to delay or miss payments due to lockdown.”

In addition to shouldering the rising cost of energy, UK suppliers also face an annual deadline to hand over millions in renewable energy subsidies collected from bills to pay renewable energy developers.
The annual 31 August deadline has proved fatal to small suppliers in the past. Those that miss it have until the end of October to meet a late payment deadline, plus penalty charges, before the regulator begins the process of stripping them of their supply licence.

Martin Young, an analyst at Investec, said about 1.75 million customers have been forced to change suppliers involuntarily following a company collapse since the beginning of 2018, due to the “tough backdrop in supply”. He expected more suppliers to crash out of the market or sell their customers to rivals to avoid going under.

We typically add about 5% to the cost of the energy we supply, which covers the costs of running our business (including customer service, trading risk, rent, fees we pay to switching sites and referral credits).
Given the rising wholesale costs, we've cut this small margin further. That's why our standard prices are still below the Government's Energy Price Cap, and lower than any other big energy company's standard tariffs.

Mr Gus wrote: ↑Thu Sep 09, 2021 8:45 am Confidential my ar...

A reply like that within the industry shows their incompetence within the field.
Better gone before they wreck their housing stock.

I wouldn't pass water on a firm like that, how far up the chain did your completely reasonable request for info go, or were you simply blocked at the 1st hurdle by a know it all receptionist with ambition!?