Another Octopus fail
Posted: Thu Dec 02, 2021 10:33 am
Today Octopus were due to install an EV charger. Somehow I had survived six months just using a granny charger. At least the wait meant that I decided to get a Wallbox so that, once Intelligent Octopus can charge VW IDs, I can switch from Octopus Go.
I have a longer than normal cable run to my off street parking space, about 30 metres, so I agreed with Octopus that 10mm SWA cable would be installed. I also agreed that I would dig a 500mm deep trench across the garden and conduit.
The installer arrived this morning without the charger. He thought that it was being sent to me. He phoned his office and said he would install the cable for it to be connected to the charger later. Once he discovered it was 10mm SWA, he advised that he did not have any of that in his van. He agreed with me that 10mm SWA was needed for the distance and was surprised that Octopus had charged me £10 per m for 20mm of additional cabling.
Thus he left without doing anything.
Complete lack of communication between Octopus and their installer.
John
I have a longer than normal cable run to my off street parking space, about 30 metres, so I agreed with Octopus that 10mm SWA cable would be installed. I also agreed that I would dig a 500mm deep trench across the garden and conduit.
The installer arrived this morning without the charger. He thought that it was being sent to me. He phoned his office and said he would install the cable for it to be connected to the charger later. Once he discovered it was 10mm SWA, he advised that he did not have any of that in his van. He agreed with me that 10mm SWA was needed for the distance and was surprised that Octopus had charged me £10 per m for 20mm of additional cabling.
Thus he left without doing anything.
Complete lack of communication between Octopus and their installer.
John
