Page 1 of 1

IT glitch

Posted: Sun May 28, 2023 9:45 am
by AE-NMidlands
I suspect I have done something to my laptop, as I deleted a load of cookies a few days ago (under the "guidance" of my Avast premium security) and now my Ripple page is having problems, no others..
It opens but after about a second the login page then goes into into a cyclic spasm where it shows me a filled-in password and sometimes a username, sometimes not, then goes blank apart from the page header, then freezes with the rotating please wait sign. Sometimes the login flashes back up briefly but sometimes not
Any ideas?
At least I shall always see the cash outcome on my Octopus account, but I do like to be able to see how the turbine is going!
A

Re: IT glitch

Posted: Sun May 28, 2023 12:53 pm
by John_S
As the login ID and password appear, at least sometimes, perhaps try deleting them from your password manager. Make a note of both first. Then you should get an empty login page and then enter your login ID and password. And resave to the password manager.

Re: IT glitch

Posted: Sun May 28, 2023 2:40 pm
by MoSTiE
try clearing the browsers "cache" a quick search will tell you how

Re: IT glitch

Posted: Sun May 28, 2023 2:48 pm
by Eabadger
Make sure you only have one antivirus software running

Re: IT glitch

Posted: Sun May 28, 2023 6:41 pm
by AE-NMidlands
Thanks all, I'll try them in turn. In fact there are 2 antivirus programs running, McAfee which came with the laptop and Avast which I had on the old machine and installed automatically. Maybe I didn't need to, but there you are. I'll see if I can switch it off.
Cheers
A

Re: IT glitch

Posted: Sun May 28, 2023 6:45 pm
by Eabadger
And if Microsoft it will have its own
They fight each other

Re: IT glitch

Posted: Mon May 29, 2023 8:05 am
by AE-NMidlands
It was the antivirus, thanks.
I switched McAfee off and it worked - for a while! I neded to permanently disable that now, or maybe get at the Windows one too.
A