As a part on No1 son's RE journey beyond his balcony solar we decided to remove his Economy10 dual meter set up and go for a smart meter installation. It was a real palaver due to a shortage of qualified engineers in our area. As a result of my complaint to Octopus on the cost to No1 of dual meter charges ongoing they have sent this today.
"Hello Joe,
I hope you are well.
I have been looking into the compensation for the open complaint we have on Martin's account over the move from eco 10 to a single meter. You first contacted us about this matter on the 25th of February and the meter was removed on the 30th of July. A total of 155 days between the request and the installation(we do apologise for the time taken and appreciate your patience with us). The stand charges for the additional MPAn over the 155 was 60.18p/day (60.18p * 155 days = £93.279). As a resolution to the open complaint, I would like to offer Martin an account credit of £200. Please let me know if you are happy with this resolution.
I am still working to get the now redundant MPAN removed from Martin's account. I am still very much with you on this. This I am afraid shall be a lengthy process. I shall be with you for the duration and shall keep you updated as things develop.
Please let us know if there is anything else we can help with.
I hope you have a terrific day.
Kindest,
Ash D

"
Good, eh?
