What tariff?

[Moxi]

I’m just in the process of switching the MiL over to an Octopus smart meter so that we can put them on a better tariff, I posted the same sort of question as the OP has here so this is a good update. They have a small 7kW battery but nothing else so based on the current discussions I was going to see if we can get them on Cosy and as I read yesterday they would appear to be eligible for a heat pump installation due to their circumstances, so I have started discussions with the MiL to get the ball rolling.

Moxi

[Krill]

A reckon a 7kw battery will be plenty for an elderly couple with cosy. 0400-0700 until 1300-1600 is plenty of time to do everything power intensive and then the 2200-0000 top up to recover after cooking tea? It's my go to tariff.

It's probably only £3,000 in parts for two Pylontech US3000 and a basic 3.68kW inverter...

[sharpener]

I've justed moved off Octopus Flux to Cosy. Accepted straight away but I don't have a heat pump... also moving over to outgoing octopus but that seems to take up to 14 days despite already being on Flux.

You will be lucky. I have been trying since June to get Octopus to fit a smart meter and since the beginning of September to get an Export MPAN out of National Grid.

[Pat]

I have been trying since June to get Octopus to fit a smart meter and since the beginning of September to get an Export MPAN out of National Grid.

It took me from the beginning of April till end of September. Holdup turned out to be that although they got an MPAN issued, they forgot to tell the DNO that they were in charge of it so OVO couldn't transfer the export payments to Octopus. I had got to some weeks past the 8 weeks complaints period before they finally got their finger out.

Anyway it's all working now. Now that the summer's over...

[Krill]

I've justed moved off Octopus Flux to Cosy. Accepted straight away but I don't have a heat pump... also moving over to outgoing octopus but that seems to take up to 14 days despite already being on Flux.

You will be lucky. I have been trying since June to get Octopus to fit a smart meter and since the beginning of September to get an Export MPAN out of National Grid.

Luck has nothing to do with it, as I was using the Flux tariff previously. Octopus already have the MPAN because they needed it to put me on Flux, so I fully expect an email or three to customer services to be sufficient to get them to backdate the outgoing export tariff to 1/10/24.

I was with Bulb when they were taken over so I know the hassle of getting a smart meter, but no need to go through that again.

[Moxi]

What's this talk of problems getting a smart meter fitted from Octopus ? is it the waiting time or the installation that's a problem ? I only ask because we arranged for one to be fitted at the MiL's and it all seems to be on track for the install in week or so's time but if its going to cause her stress then I will bin it off now as she doesn't need any anguish in her twilight years.

Thanks

Moxi

[AE-NMidlands]

What's this talk of problems getting a smart meter fitted from Octopus ? is it the waiting time or the installation that's a problem ? I only ask because we arranged for one to be fitted at the MiL's and it all seems to be on track for the install in week or so's time but if its going to cause her stress then I will bin it off now as she doesn't need any anguish in her twilight years.

Thanks
Moxi

I didn't have any problem at all this last January. Octopus gave me a date about 6 weeks from when I asked and did it.
(However their billing system is having a bad hair day: When I put my meter readings in on the 1st of this month a window popped up to say I needn't do it for up to 6 days,now my bill has been sent with no charge for electricity import but the export figure correct - but the emailed summary says

1. Charges on your account (Inclusive of VAT)
Gas: -£41.39
Electricity: -£-26.41

2. Credit on your account
Free Electricity Reward: +£0.31
Free Electricity Reward: +£1.32
Ripple Saving: +£18.40

which is wrong too. (The email usually shows me both electricity figures - as negatives - in the charges box!)

[HML]

What's this talk of problems getting a smart meter fitted from Octopus ? is it the waiting time or the installation that's a problem ? I only ask because we arranged for one to be fitted at the MiL's and it all seems to be on track for the install in week or so's time but if its going to cause her stress then I will bin it off now as she doesn't need any anguish in her twilight years.

Thanks

Moxi

I'd guess that it's probably Octopus administration.

I applied to go on Intelligent Go in January. Try to book an appointment on the website and it says that appointments aren't available. Another part of the website says that an appointment has been booked. Emails have just produce fob offs. Last email to issueresolution@octopus.energy (alleged to be the one that sorts problems out) has produced no response.

I phoned SMS, who install smart meters for Octopus, among others. They said that they have no information for our property which implies that Octopus haven't ordered an install for this property.

[Countrypaul]

What's this talk of problems getting a smart meter fitted from Octopus ? is it the waiting time or the installation that's a problem ? I only ask because we arranged for one to be fitted at the MiL's and it all seems to be on track for the install in week or so's time but if its going to cause her stress then I will bin it off now as she doesn't need any anguish in her twilight years.

Thanks

Moxi

It may not be surprising, but those that have no problems may be much less likely to reporta succesful process than those who encounter various issues.

When we had our Smart meter installed the process seemed very straight forward and simple. We got reminders about a week before the change was scheduled and again the a day or two before. The engineers turned up as per the schedule, changed the meter put seals on each item they had touched (which included a Henley block because the cables to it had been disconnected then checked everything was working before leaving.
Just discovered it was not Octopus but Bulb wewere with at the time - almost exactly 2 yrs ago.

[Thebeeman]

Octopus changed our Gen 1 meter to a Gen 2 when they'd agreed to and flagged with National Grid that we needed a new fuse holder fitting, we didn't know about the fuse holder issue until N.G. turned up to fit a new one.